Banking personnel 's experiences on a bank's organizational and operational change: Case company Bank X
Paunonen, Annika (2020)
Paunonen, Annika
2020
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2020120826905
https://urn.fi/URN:NBN:fi:amk-2020120826905
Tiivistelmä
The thesis was done in cooperation with Bank X. The thesis was implemented to find
out how the employees of Bank X experienced the organizational and operational
changes done at Bank X’s five banking offices in a specific area. The purpose of the
study was to find challenges which came with the change and how the change affected
working motivation of the employees and how they could be improved.
The thesis theory was limited to familiarize the reader to banking operations, organizational and operational change and to working motivations, all these to support the empirical study. The research method of the study was qualitative. The study was conducted by an employee survey and an interview with a customer relationship manager
of Bank X.
The results of the thesis indicate that the organizational and operational change went
well and into a right direction from the employees’ point of view. The change was experienced as a motivating factor. The team spirit, management work and working motivation were the three biggest positive factors to come from the change. The conclusions made regarding the study were that all in all the organizational and operational change went well. No major challenges have appeared, and the working motivation can be improved by making some changes to the mode of operations within Bank X’s offices.
out how the employees of Bank X experienced the organizational and operational
changes done at Bank X’s five banking offices in a specific area. The purpose of the
study was to find challenges which came with the change and how the change affected
working motivation of the employees and how they could be improved.
The thesis theory was limited to familiarize the reader to banking operations, organizational and operational change and to working motivations, all these to support the empirical study. The research method of the study was qualitative. The study was conducted by an employee survey and an interview with a customer relationship manager
of Bank X.
The results of the thesis indicate that the organizational and operational change went
well and into a right direction from the employees’ point of view. The change was experienced as a motivating factor. The team spirit, management work and working motivation were the three biggest positive factors to come from the change. The conclusions made regarding the study were that all in all the organizational and operational change went well. No major challenges have appeared, and the working motivation can be improved by making some changes to the mode of operations within Bank X’s offices.
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