Client-centered Service Design in Digital Health: A Literature Review

Abstract

To deliver client-centered digital health service for everyone and everywhere is a global vision. To produce client-centered digital service is to understand client involvement in the designing process. The purpose of the thesis is to enhance the understanding of client-centered service designing in relation to digital healthcare. The results will benefit nurses, other healthcare providers and clients of digital healthcare magnify the importance of client involvement in the designing of digital health services. That through client involvement the digital health services would address the needs of the clients and evolve better across the clients care continuum. The thesis used descriptive literature review and content data analysis to answer the thesis questions of how clients are involved in the designing of digital services. The key findings were that client involvement to designing of digital services are defined in six sub-themes: Client’s role in service design, Client participation in the service design process, Client participation through different data collection methods, Client involvement in the designing process assisted by a team of professionals, Prerequisite for client involvement and Client involvement in the designing process promotes improvement of services.