"Jacklin, Jonna" - Selaus tekijän mukaan Haaga-Helia ammattikorkeakoulu
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How to improve entertainment program in order increase customer satisfaction
Jacklin, Jonna (Haaga-Helia ammattikorkeakoulu, 2017)The objective of this Bachelor’s thesis is to improve the entertainment program in order to increase the customer satisfaction. The research is conducted in two hotels of Med Playa hotel chain in Benidorm, Spain. Hotel ...