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A model of service design elements to understand innovative service process
(2017)
This paper aims to provide an understanding of innovative service design processes by comparing service design logic with the entrepreneurial logics of causation, effectuation and bricolage (CEB). The paper draws upon ...
Covid-19 and Instagram: Digital Service Innovation in Top Restaurants
(Springer, 2021)
Governments across the world have imposed strict rules on social distancing to curb the spread of Covid-19. In particular, restaurants have been impacted by government-mandated lockdowns. This study adopts a mixed methods ...