Establish an Online Immigration Service
Nguyen, Trang (2021)
Nguyen, Trang
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021053112848
https://urn.fi/URN:NBN:fi:amk-2021053112848
Tiivistelmä
The study focuses on the establishment of Online Immigration Service. The idea of the case study is to provide supporting service for Vietnamese investors to become entrepreneurs in Finland. Based on the framework of Lean Service Creation from Futurice (2019). During the process of service creation, this thesis demonstrates various principles and design phases in the implemented model.
Futurice (2019) established the Lean Service Creation model from the concepts of Agile Development, Lean Startup, and Design Thinking. Each method has contributed to the advancement of different phases in the new framework. The typical features adopted from Agile Development are segmented phases, customer-centric, and change adaptation. Meanwhile, the Lean Startup mindset reduces the uncertainties and keeps the products simple. Finally, the appendage of Design Thinking allows the new products to be generated and tested from users’ perspectives. The different phases in Lean Service Creation model are related to the original process of Design Thinking.
Besides following the framework provided by Lean Service Creation, the thesis also verifies the market potential for business idea and project the budget and sales of the service. The primary goal of the study is to transform the idea to a manageable business.
The result of this thesis fulfills the objectives of thesis, which illustrates a completely trackable and measurable service. In each phase of service design, the index for completion or success has been settled. In the end of service design, validation phase again assesses the perform of different business aspects. Despite the small size of testing cases, the service can be estimated as profitable enough to operate.
Futurice (2019) established the Lean Service Creation model from the concepts of Agile Development, Lean Startup, and Design Thinking. Each method has contributed to the advancement of different phases in the new framework. The typical features adopted from Agile Development are segmented phases, customer-centric, and change adaptation. Meanwhile, the Lean Startup mindset reduces the uncertainties and keeps the products simple. Finally, the appendage of Design Thinking allows the new products to be generated and tested from users’ perspectives. The different phases in Lean Service Creation model are related to the original process of Design Thinking.
Besides following the framework provided by Lean Service Creation, the thesis also verifies the market potential for business idea and project the budget and sales of the service. The primary goal of the study is to transform the idea to a manageable business.
The result of this thesis fulfills the objectives of thesis, which illustrates a completely trackable and measurable service. In each phase of service design, the index for completion or success has been settled. In the end of service design, validation phase again assesses the perform of different business aspects. Despite the small size of testing cases, the service can be estimated as profitable enough to operate.