The significance of staff training in providing customer satisfaction in Vietnamese fine dining restaurants
Dao, Minh (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021101318616
https://urn.fi/URN:NBN:fi:amk-2021101318616
Tiivistelmä
The primary goal of this study was to investigate the significance of staff training in Vietnamese fine dining restaurants aiming to provide customer satisfaction. Particularly, the author took account into the essence of client satisfaction and the mechanism for fine dining restaurants to achieve it through employee training practices.
The qualitative research method was employed as the main research method of this thesis. For building a comprehensive literature base, a critical literature review was performed with proper reference to the related research papers to provide the most useful and authentic information. As for the implementation section, the author employed the semi-structured interview method to collect more information from four interviewees who were undertaken in the different fine dining restaurants across Vietnam.
The study's results confirmed the essential needs of staff training. Accordingly, fine dining restaurants not only provide a professional work atmosphere but also offer superior customer services – the solid premise for establishing customer trust. Following that, it is possible to ensure that customers are completely satisfied with the services of fine dining restaurants.
The qualitative research method was employed as the main research method of this thesis. For building a comprehensive literature base, a critical literature review was performed with proper reference to the related research papers to provide the most useful and authentic information. As for the implementation section, the author employed the semi-structured interview method to collect more information from four interviewees who were undertaken in the different fine dining restaurants across Vietnam.
The study's results confirmed the essential needs of staff training. Accordingly, fine dining restaurants not only provide a professional work atmosphere but also offer superior customer services – the solid premise for establishing customer trust. Following that, it is possible to ensure that customers are completely satisfied with the services of fine dining restaurants.