Business’ challenges at the most prestigious Finnish tennis school : improved by research, analysis, and development of a technological solution
Mariscal, Natalia C. (2021)
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021112221185
https://urn.fi/URN:NBN:fi:amk-2021112221185
Tiivistelmä
Hedman Tenniskoulu Oy is the most famous and successful tennis school located in Helsinki, Finland. While working there as a tennis coach, I identified several challenges at the company, for example, missed communication; inconveniences; complexity and unclearness; defective transmission of information; uncertainty; waste of paper and time; and an absence of centralization, mobility, and fast & effective interaction. The purpose of this thesis was to conduct research that could help to develop recommendations for improving the company’s activities. The goals/objectives were, to create a list of the company’s deficiencies; to analyse them through and to suggest a viable solution for them.
A research model design was created to collect the primary data needed from the company. The qualitative research and analysis methods were used, and the case study research was its main tool. Also, a personal interview was conducted with one of the owners, Ms. Sanna Hedman; a survey of their tennis coaches as well as the personal experience of the author while working there. The collected data was analyzed with qualitative data analysis, utilizing its survey and framework analysis.
The development methods utilized were Waterfall – S.D.L.C. approach (concatenation) and Lean Six Sigma methods (improvement of existent processes and creation of new ones). The theoretical analysis framework was executed by comparing the company with six analysis frameworks plus other concepts: 1) Business analysis framework and its Solution life cycle, 2) Enterprise, 3) Business architecture, 4) P.O.L.D.A.T. domains 5) Green processes management and 6) Business process reengineering (BPR) – I.N.S.P.I.R.E. steps. Also 7) Intranet and 8) H.R.M.S. A list of sixteen business challenges were identified and described. Based on them, eight goals were created, for example: To strive to find a better approach; to execute their daily activities in a smoother and more efficient manner; becoming a more harmonious, leaner, greener, centralized & efficient company; bringing better client satisfaction & increasing the company’s profits. Sixteen S.M.A.R.T. objectives were also generated.
The outcome of the project was a recommendation for the management to acquire a technological solution, a new software like the Intranet - H.R.M.S. Human Resource Management System, that could be built into a mobile application (cell phones), or a website, letting them instantly connect and access the information needed to carry on with their daily activities in a more efficient, faster, greener, and productively manner. A detailed prototype of a Hybrid Intranet H.R.M.S. Mobile App, using Marvel.com was created; and a website as well, using WordPress.
Client’s feedback, Hedman Tenniskoulu manager & owner, Ms. Sanna Hedman replied: “The project delivered good results, and the prove of it is that we, as a company, have already adopted Natalia's suggestion from her thesis, and based on it, we have acquired a system called MyTennis, which contains the information about clients, courts, groups, and coaches on the mobile, reducing the utilization of papers and having everything on our phones.”
A research model design was created to collect the primary data needed from the company. The qualitative research and analysis methods were used, and the case study research was its main tool. Also, a personal interview was conducted with one of the owners, Ms. Sanna Hedman; a survey of their tennis coaches as well as the personal experience of the author while working there. The collected data was analyzed with qualitative data analysis, utilizing its survey and framework analysis.
The development methods utilized were Waterfall – S.D.L.C. approach (concatenation) and Lean Six Sigma methods (improvement of existent processes and creation of new ones). The theoretical analysis framework was executed by comparing the company with six analysis frameworks plus other concepts: 1) Business analysis framework and its Solution life cycle, 2) Enterprise, 3) Business architecture, 4) P.O.L.D.A.T. domains 5) Green processes management and 6) Business process reengineering (BPR) – I.N.S.P.I.R.E. steps. Also 7) Intranet and 8) H.R.M.S. A list of sixteen business challenges were identified and described. Based on them, eight goals were created, for example: To strive to find a better approach; to execute their daily activities in a smoother and more efficient manner; becoming a more harmonious, leaner, greener, centralized & efficient company; bringing better client satisfaction & increasing the company’s profits. Sixteen S.M.A.R.T. objectives were also generated.
The outcome of the project was a recommendation for the management to acquire a technological solution, a new software like the Intranet - H.R.M.S. Human Resource Management System, that could be built into a mobile application (cell phones), or a website, letting them instantly connect and access the information needed to carry on with their daily activities in a more efficient, faster, greener, and productively manner. A detailed prototype of a Hybrid Intranet H.R.M.S. Mobile App, using Marvel.com was created; and a website as well, using WordPress.
Client’s feedback, Hedman Tenniskoulu manager & owner, Ms. Sanna Hedman replied: “The project delivered good results, and the prove of it is that we, as a company, have already adopted Natalia's suggestion from her thesis, and based on it, we have acquired a system called MyTennis, which contains the information about clients, courts, groups, and coaches on the mobile, reducing the utilization of papers and having everything on our phones.”