Emotional Intelligence as a tool for change initiation : Finnish SMEs : a practical guide to facilitate cross-border collaboration

Abstract

The present study encompasses two major aims: 1) To discover the role of emotional intelligence while leading through an organisational change 2) To design an appealing guide on EI that can be used by leaders within Finland while intending to step a new market, e.g., Russian one. Emotional Intelligence (EI) is as a core ability of a leader. It deserves greater exploration and recognition than it habitually has. Neglecting EI damages company’s equilibrium both internally and externally. Inevitable effects would be dissatisfied employees, low productivity and market share loss. More resources should be afforded to developing an emotionally conscious enterprise.

Data for this study was collected through qualitative research methods. Some quantitative data parts were though involved in data analysis. Secondary sources in forms of conceptual frameworks were used to form interview questionnaires. Some of them are transformational leadership framework, contingency theory, work performance framework and the model of stress.

The final result of the study demonstrates that EI has a vital role in successful change management, especially in cross-border collaboration situation. Based on findings the concrete elements of EI were demonstrated and explained with hands-on example. The results can be applied to plan change vision and the way to communicate it before stepping a new market.