Effective and secure communication and management during the pandemic
Kinnunen, Joni Kasperi (2021)
Kinnunen, Joni Kasperi
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021113022772
https://urn.fi/URN:NBN:fi:amk-2021113022772
Tiivistelmä
The global pandemic caused a shift to move to working remotely and it caused a change in communication by making it happen via online tools. This inspired the main objective of the thesis, which was finding out if Webhelp Finland Oy was using their communication tools as effectively as they could and also if the security of these methods had any room for improvement. Based on the results, the idea was to create recommendations for the company. Another objective was personal professional growth and learning.
Webhelp Finland is an information technology company that offers solutions in that fields for other companies and their clients and customers. I work in the capacity of a senior technical support advisor. My daily work experiences and observations were utilized in the thesis.
Theoretical background in the form of both written and online sources was used to establish a basis to what makes for effective communication using tools like email and video calling. The theory was also utilized in finding out potential security considerations and risks regarding the different communication tools. The method that was used for this thesis is diary. This entailed the daily and weekly information and data gathering, analysis and conclusions.
The key results and findings were that the security was already on a great level and the communication tools were utilized mostly very effectively. However, there were some potential shortcomings, especially regarding email, that resulted in some recommendations on how the company could potentially utilize them more effectively. Furthermore, even though security was already at a high level, it did help fulfill the objective for personal and professional growth by giving new insights on what to take into account for security when utilizing the different online communication tools.
Webhelp Finland is an information technology company that offers solutions in that fields for other companies and their clients and customers. I work in the capacity of a senior technical support advisor. My daily work experiences and observations were utilized in the thesis.
Theoretical background in the form of both written and online sources was used to establish a basis to what makes for effective communication using tools like email and video calling. The theory was also utilized in finding out potential security considerations and risks regarding the different communication tools. The method that was used for this thesis is diary. This entailed the daily and weekly information and data gathering, analysis and conclusions.
The key results and findings were that the security was already on a great level and the communication tools were utilized mostly very effectively. However, there were some potential shortcomings, especially regarding email, that resulted in some recommendations on how the company could potentially utilize them more effectively. Furthermore, even though security was already at a high level, it did help fulfill the objective for personal and professional growth by giving new insights on what to take into account for security when utilizing the different online communication tools.