Customer Satisfaction of Russian and Ukrainian New Year and Christmas charter travelers to Ruka and Kuusamo
Tarnovskaya, Anna (2013)
Tarnovskaya, Anna
Kajaanin ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201305138047
https://urn.fi/URN:NBN:fi:amk-201305138047
Tiivistelmä
This thesis is commissioned by the company called Nordic Holidays which is located in Kussamo, Finland and is organising charter tours for the clients from Russia and Ukraine. The aim of the thesis is to identify customer satisfaction from the vacations supplied by the company.
In the first part there will explained theoretical background which will further help to understand the research. The research is based on the surveys which have been collected during the season 2012-2013. The analyze of the research will show how successful the business is, what is the target market, what are the top products the company supply and customer satisfaction level about all the services presented.
In conclusion, there will be the results of the research and further possibilities for development presented.
In the first part there will explained theoretical background which will further help to understand the research. The research is based on the surveys which have been collected during the season 2012-2013. The analyze of the research will show how successful the business is, what is the target market, what are the top products the company supply and customer satisfaction level about all the services presented.
In conclusion, there will be the results of the research and further possibilities for development presented.