Effects of IT in Marketing of Communication services : Case: Safaricom Kenya Ltd.

Abstract

The use of information technology on marketing of communication services is a major problem faced by most communication companies. Many organizations are still striving in integrating marketing functions with information technology, hindering effective marketing of communication services. The main purpose of this study was therefore to determine the effects of information technology on marketing of communication services with a specific reference, Safaricom Limited. The study narrowed its research undertaking on the major effects such as promotion, product development, distribution, price and competition.

Data was obtained using questionnaires and analyzed using a qualitative method. Tables and charts were used to present the study findings.The study established that promotion was a major factor that greatly affected marketing of communication services. The use of information technology influenced introduction and application of effective promotion methods that eased marketing of organization services in the target market. The study concluded that the effects of information technology have eased acquiring products information and conducting communications globally. Applications of effective promotion methods have been made better and this has contributed towards achievement of increased sales revenue. The study finally recommended that the company should incorporate updated and most effective information technology in all its departments especially marketing.