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Information management in Laurea University of Applied Sciences staff mobility program
Marthala, Chaitanya (2022)
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Lataukset:
Marthala, Chaitanya
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202201281793
https://urn.fi/URN:NBN:fi:amk-202201281793
Tiivistelmä
This thesis was carried out in co-operation with the international affairs department of Laurea University of Applied Sciences. The international affairs department oversees staff and student exchanges. This thesis project focused on staff exchanges and the development of the staff mobility process. At present, information regarding the staff mobility process is disorganized in the staff intranet making it difficult for staff to find particular information at the needed time. Another challenge is that the information is not drafted with a clear description. Hence, the objective for this research was to understand, define and document the Mobility Program Process while validating the performance of information management within the international affairs team.
In the theoretical framework, the report explains the importance of information management and information administrative tools that assists in the validation of the information management and service design. During the research, semi-structured interviews, and feedback from the SoleMove database were used as the data collection methods. The collected information was used to identify weak points in the staff mobility process and information flow.
Analysis of the collected information resulted in an improved understanding of the challenges staff had experienced during the mobility process. These challenges were studied to improve the mobility process and the international affairs information management methods that can be used as a response to the needs of the clients. The results include mapping and a complete description of the mobility process in steps, and development ideas, such as the creation of a more user-friendly interface and checklist for the documents needed for the mobility process, were suggested to the client.
In the theoretical framework, the report explains the importance of information management and information administrative tools that assists in the validation of the information management and service design. During the research, semi-structured interviews, and feedback from the SoleMove database were used as the data collection methods. The collected information was used to identify weak points in the staff mobility process and information flow.
Analysis of the collected information resulted in an improved understanding of the challenges staff had experienced during the mobility process. These challenges were studied to improve the mobility process and the international affairs information management methods that can be used as a response to the needs of the clients. The results include mapping and a complete description of the mobility process in steps, and development ideas, such as the creation of a more user-friendly interface and checklist for the documents needed for the mobility process, were suggested to the client.