The development of new and improved online booking system for a small-scale IT maintenance company : a case of Tietsikkari
Kuusamo, Eevert (2022)
2022
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202203253996
https://urn.fi/URN:NBN:fi:amk-202203253996
Tiivistelmä
Every company needs a way to connect with its customers. Without a working way to connect with customers, customer experience suffers alongside revenue. The objective of this thesis project was to improve and increase the functionality of a booking system, which will improve the customer experience and decrease the workload caused by an inadequate booking system. This thesis project was commissioned by small-scale IT maintenance company Tietsikkari.
The need to identify the requirements of a functioning booking system and the preferences of the client for their homepage was paramount. This information makes it possible to develop a working system which keep both customers and client in mind.
The methods used in this thesis project included interviews with the client about the feature wishes and how the system should work. Also benchmarking and service design were used. The final results will include working and usable online booking system, usage data of how many customers are using the booking system and visual upgrades to the website. These results will decrease workload and increase connectivity with customers.
The need to identify the requirements of a functioning booking system and the preferences of the client for their homepage was paramount. This information makes it possible to develop a working system which keep both customers and client in mind.
The methods used in this thesis project included interviews with the client about the feature wishes and how the system should work. Also benchmarking and service design were used. The final results will include working and usable online booking system, usage data of how many customers are using the booking system and visual upgrades to the website. These results will decrease workload and increase connectivity with customers.