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SOP´s in production to create customer value

Linttinen, Vesa (2022)

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SOP´s in production to create customer value.pdf (13.14Mt)
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Linttinen, Vesa
2022
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202204014310
Tiivistelmä
Creating customer value is one of the main questions to companies. Koskisen Oy operates in forest industry and in Finland forest industry is one of the main industrial sectors. Forest industry is already quite sustainable as wood material binds the carbon dioxide. Koskisen plywood mill uses mainly birch as a raw material.

There are currently different kind of trends in the market such as digitalization, artificial intelligence, making business more direct with cutting middlemen out and sustainability as a part of conscious consumption.

LEAN manufacturing is aiming to reduce waste in the processes and therefor increasing sustainability as material usage becomes more efficient. There are plenty of different LEAN tools to use and standard operating procedure (SOP) is one of them. SOP is all about standardizing work so that the chosen process will become more efficient. It has also effects to quality levels, lead times and profitability.

Koskisen have done LEAN in the past, but activities have not been that successful. Mainly there have not been enough time to do the LEAN tasks and follow-up. Due to that environment has turned little negative towards ne LEAN activities.

Without standardizing the methods and tasks in production, process variation will be greater and waste in processes larger. Without constant follow-up, activities will faint away and actions regress. By creating SOP process to Koskisen Oy it will help to maintain needed and agreed actions in production and with that generating more value to customers.
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