Motivation and Satisfaction of Employees. Influence of Cultural Differences on Motivation
Zubova, Ekaterina (2014)
Saimaan ammattikorkeakoulu
2014
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201405076322
https://urn.fi/URN:NBN:fi:amk-201405076322
Tiivistelmä
The objective of this research was to learn about factors that might lead to employees’ job dissatisfaction and factors that motivate employees. Also the aim was to understand how cultural differences can influence employees’ motivation and performance.
The theoretical part of the thesis included such topics as human resource management, motivation, Herzberg’s two-factor theory, satisfaction and Hofstede’s cultural dimensions. The information for this part was gathered from secondary sources like literature, articles and Internet sources. The empirical part of this thesis was a case-study research. The research was carried out in a hotel with the help of questionnaires that covered all concepts of theory. At the end all findings were represented and analyzed. Explanations and possible recommendation were given.
The results of this study show that employees of the case hotel are generally satisfied with their jobs. However, there is some room for improvements. Managers should take into consideration cultural differences, pay more attention to elimination of job satisfaction and increasing of motivation in order to improve performance of employees and achieve better results.
The theoretical part of the thesis included such topics as human resource management, motivation, Herzberg’s two-factor theory, satisfaction and Hofstede’s cultural dimensions. The information for this part was gathered from secondary sources like literature, articles and Internet sources. The empirical part of this thesis was a case-study research. The research was carried out in a hotel with the help of questionnaires that covered all concepts of theory. At the end all findings were represented and analyzed. Explanations and possible recommendation were given.
The results of this study show that employees of the case hotel are generally satisfied with their jobs. However, there is some room for improvements. Managers should take into consideration cultural differences, pay more attention to elimination of job satisfaction and increasing of motivation in order to improve performance of employees and achieve better results.