Combating online harassment in the social and health care services
Nousiainen, Sanna (2022)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2022060214686
https://urn.fi/URN:NBN:fi:amk-2022060214686
Tiivistelmä
The objective of this thesis is to dive into the topic and world of online harassment for the purpose to educate and find methods to combat it. The thesis is in portfolio format and the topic is viewed and processed through different perspectives and mediums. My goal is to integrate my findings to the social and health care fields and come up with methods to utilize my research in the working life.
The theoretical framework consists of terms and methods faced in online harassment, namely targeted harassment, stalking, defamation, doxing, impersonation and gaslighting. The terms are explained in detail, looked up in The Criminal Code of Finland and examples are given of the methods being used. The theoretical framework includes a summarized history of online harassment: when and how it began, what were the key events that birthed the laws concerning cyberbullying as well as what the statistics have been like in the past 20 years.
Introducing services that are currently offered to victims of online harassment: Sekasin-chat, Sua varten Somessa –project, Ylitse MentorApp and Someturva. Looking into a past online harassment campaign (#Gamergate) and how it was handled and resolved by collective action to help the victims ignore the incoming attacks. Also delving into nonviolent communication to look for ways to combat online harassment.
My research on the topic has been both local and global. While online harassment does live, as the name states, online, the people suffering from it as well as the people committing these acts do not. Online harassment is an issue all around the world, and distance can be both a blessing and a curse. On one hand a death threat from an anonymous person in France can make the receiver in Japan fear for their life but on the other hand the law enforcement won’t take the threat in question seriously unless there is substantial proof the person is going to follow through on it.
The theoretical framework consists of terms and methods faced in online harassment, namely targeted harassment, stalking, defamation, doxing, impersonation and gaslighting. The terms are explained in detail, looked up in The Criminal Code of Finland and examples are given of the methods being used. The theoretical framework includes a summarized history of online harassment: when and how it began, what were the key events that birthed the laws concerning cyberbullying as well as what the statistics have been like in the past 20 years.
Introducing services that are currently offered to victims of online harassment: Sekasin-chat, Sua varten Somessa –project, Ylitse MentorApp and Someturva. Looking into a past online harassment campaign (#Gamergate) and how it was handled and resolved by collective action to help the victims ignore the incoming attacks. Also delving into nonviolent communication to look for ways to combat online harassment.
My research on the topic has been both local and global. While online harassment does live, as the name states, online, the people suffering from it as well as the people committing these acts do not. Online harassment is an issue all around the world, and distance can be both a blessing and a curse. On one hand a death threat from an anonymous person in France can make the receiver in Japan fear for their life but on the other hand the law enforcement won’t take the threat in question seriously unless there is substantial proof the person is going to follow through on it.