An exploration of card payment services in Mexico: A managerial and customer perspective
Olaleye, Sunday Adewale; Nuhu, Nuraddeen; Gallindo, Erika (2022)
Olaleye, Sunday Adewale
Nuhu, Nuraddeen
Gallindo, Erika
Facultad de Economía, Universidad Alberto Hurtado
2022
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2023030629992
https://urn.fi/URN:NBN:fi-fe2023030629992
Tiivistelmä
This study is rooted in trust theory to comprehensively understand the determinants of card payment usage in the context of Mexico. Thus, we employed a quantitative approach to investigate how attitude, security, trust, distrust, and intention aid the advancement of card payment usage in Mexico. Our findings show the direct and indirect determinants of card payment use and establish the interaction effects of trust and card payment advancement through gender. Consequently, this study moves the emerging mobile card payments literature forward by providing significant managerial, theoretical, and empirical contributions and assuaging feelings of distrust towards card payment services.