Patients’ experiences of nurse-patient relationship in Healthcare settings

Abstract

A well-maintained and managed healthcare environment or setting is critical to improving the patient experience in any Healthcare facility. Patients' experiences with healthcare professionals' care and treatment are critical, serving as a baseline for judging the quality of services provided internationally by healthcare systems. A healthy nurse-patient relationship must be established as soon as feasible since the nurse, along with the rest of the medical team, is largely accountable for the patient's well-being. Establishing trustworthy relationships between healthcare workers and patients is critical for the performance of medical evaluations, which are used as an indication of efficiency owing to the importance of health as a requirement for everyone. As a result, a positive relationship between healthcare personnel "nurse" and patients is critical for the effective flow of information in all aspects of healthcare settings.

The aim of this study is to explore patients’ experiences of nurse-patient relationship in healthcare settings and the research question is “how patients describe their experiences of nurse-patient relationship in different healthcare settings?” The study was conducted as a literature review. Data collected from Science Direct (Elsevier), EBSCOHost (combined search) and PUBMED central employing a precise set of inclusion and exclusion criteria. A total of ten articles that are relevant to answering the research question were selected for the analysis. A content analysis was used in the analysis of data. Based on the content analysis's similarities, three main themes emerged from the data analysis conducted; effective communication, a patient seen as an individual, Negative nurse-patient relationship experiences and seven sub-themes; trust,lLack of effective communication, Individualized care, Progressive health outcomes, patient attitude towards nurses during nurse-patient relationship, Nurses’ shortage, and Interpersonal skills for NPR. This was accomplished through thematic coding to explore and visualize various patient experiences and perceptions of the nurse-patient relationship in healthcare settings. Finally, the evolution of the nurse-patient relationship is significantly influenced by the professional, interpersonal, emotional, and ethical competence of the nurse.