Implementing a Knowledge & System transfer template in the Application Management team
Nguyen, Nguyen (2023)
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023052514149
https://urn.fi/URN:NBN:fi:amk-2023052514149
Tiivistelmä
Working in a team has many advantages and disadvantages. On the one hand, a person is rewarded with the knowledge and experiences from being a part of a diverse, professional environment. On the other hand, it is a struggle to align with various ways of working, and if a common ground of understanding is not well established, people may find it difficult to keep up with the speed of collaboration and this may result in decreasing productivity. This thesis is dedicated to eliminating at least one common problem that a team within the client company, -Nordcloud, is facing. Specifically, the author explores how the Knowledge & System transfer process is being conducted in the team, and from there introduce a basic guideline under the form of a Jira template to help people perform that routine task efficiently and consensually.
Putting the Application Management team members at the core, with the focus on productivity, experiences and expectations, the goal of the thesis project was to listen to the developers telling their stories, sharing their experiences and future expectations. Once the facts are surfaced, the next step was to check if their team leaders are aligned with the practice of the squads. From forming the theoretical frameworks to recognizing the feasibility of the thesis’s objectives, several approaches were used. The first approach utilized a qualitative research methodology and involved two actions: 1-on-1 interviews and a Continuous Improvement meeting. The second approach utilized via using collaboration tools with to the team. Here: Miro and Mentimeter were employed to pick out the most crucial reflection of the chosen topic.
The main findings indicate a lack of mutual understanding on the details discussed in a Knowledge & System transfer meeting, while the team leaders and their teammates held contrasting opinions on how the process should be implemented. Moreover, it is proven to be impossible to have a one-size-fit-all transfer template, due to the conflicting requirements of the projects.
Based on the results collected, a sample template was created to promote the general procedures when performing a Knowledge & System transfer process. Using the common collaboration tool Jira, the responsible parties of the process have a clear picture of what needs to be covered, who are the participants, timeline, and other associated factors. The templates then subjected to a testing period, to evaluate whether they have the potential to turn into a standard practice for the benefit of the team in the future.
Putting the Application Management team members at the core, with the focus on productivity, experiences and expectations, the goal of the thesis project was to listen to the developers telling their stories, sharing their experiences and future expectations. Once the facts are surfaced, the next step was to check if their team leaders are aligned with the practice of the squads. From forming the theoretical frameworks to recognizing the feasibility of the thesis’s objectives, several approaches were used. The first approach utilized a qualitative research methodology and involved two actions: 1-on-1 interviews and a Continuous Improvement meeting. The second approach utilized via using collaboration tools with to the team. Here: Miro and Mentimeter were employed to pick out the most crucial reflection of the chosen topic.
The main findings indicate a lack of mutual understanding on the details discussed in a Knowledge & System transfer meeting, while the team leaders and their teammates held contrasting opinions on how the process should be implemented. Moreover, it is proven to be impossible to have a one-size-fit-all transfer template, due to the conflicting requirements of the projects.
Based on the results collected, a sample template was created to promote the general procedures when performing a Knowledge & System transfer process. Using the common collaboration tool Jira, the responsible parties of the process have a clear picture of what needs to be covered, who are the participants, timeline, and other associated factors. The templates then subjected to a testing period, to evaluate whether they have the potential to turn into a standard practice for the benefit of the team in the future.