Development of human resource management system in an SME : Case of PN Siivous ja Hoivapalvelut, Ylivieska, Finland

Abstract

The thesis was written in order to improve the current situation of PN Siivous ja Hoivapalvelut (Ylivieska, Finland), connected to managing personnel. To uphold the quality of services and avoid customers' dissatisfaction as well as to limit the amount of work for the manager, was stated the project. The target of the work was to create practical tools to change the current situation and improve the working atmosphere, as well as other significant advantage of performance for the company in general, for the manager and for employees, as well as to provide theoretical framework for the decisions made.