Post-evaluation of IT project outcomes : defining and measuring project success in the case company
Huttunen, Alina (2023)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023120735057
https://urn.fi/URN:NBN:fi:amk-2023120735057
Tiivistelmä
Post-evaluation of IT project outcomes requires both an understanding of the success criteria and the ways to measure the success. Even though the success is case-sensitive, the criteria need to be defined in cooperation with all the stakeholders, including possible customers.
The objective of this thesis is to define project success, outline the purpose and benefit of the post-project evaluation processes, and point out possible development needs of the IT project reporting of the case company. A new reporting tool and suitable success measures for the case company are implemented based on the research results. The tool is used for post-project evaluation purposes, to summarize and report the success of the completed IT projects.
This qualitative research is done with inductive and deductive methods. It aims to create a theory about the project success criteria and the needed measures with the help of research conclusions and it examines whether the existing theory of the project management triangle is a sufficient model for evaluating project success.
The result of the research is that the reporting practices of the case company need improvement to successfully measure and evaluate the IT project performance and outcome. Another important observation concerns the timing of the post-evaluation; the evaluation of the outcome is only possible in a longer time frame. The study also highlights different approaches to the project management triangle which is a well-known model used by the case company as well.
The objective of this thesis is to define project success, outline the purpose and benefit of the post-project evaluation processes, and point out possible development needs of the IT project reporting of the case company. A new reporting tool and suitable success measures for the case company are implemented based on the research results. The tool is used for post-project evaluation purposes, to summarize and report the success of the completed IT projects.
This qualitative research is done with inductive and deductive methods. It aims to create a theory about the project success criteria and the needed measures with the help of research conclusions and it examines whether the existing theory of the project management triangle is a sufficient model for evaluating project success.
The result of the research is that the reporting practices of the case company need improvement to successfully measure and evaluate the IT project performance and outcome. Another important observation concerns the timing of the post-evaluation; the evaluation of the outcome is only possible in a longer time frame. The study also highlights different approaches to the project management triangle which is a well-known model used by the case company as well.