Outsourcing of Warehouse Operations
Deptova, Dominika (2024)
2024
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202405079800
https://urn.fi/URN:NBN:fi:amk-202405079800
Tiivistelmä
This research was conducted within the organization called ST Aviation which operates in the aviation industry. The aim of the study was to determine the impact that outsourcing of warehousing operations has on the company operating in the aviation industry. Another objective was to discover whether, in comparison to the current logistics process, outsourcing of warehousing operations will speed up the delivery of repaired components from suppliers to customers. The objective was achieved by analyzing the advantages and disadvantages of current logistics operations at the case company and comparing it with the advantages and disadvantages of outsourcing warehousing operations to a third-party logistics provider.
The thesis utilized qualitative research as a research method. Primary data was collected through a semi-structured interview and the participant sample consisted of employees from the organization under study. The collected data was analyzed employing a thematic analysis method. The research followed an inductive approach to a thematic analysis.
The results revealed that outsourced distribution centers streamline delivery with faster shipments due to their strategic positioning near both suppliers and customers. In addition, the key advantage of outsourcing is gaining access to logistics expertise and resources. This results in improvements in customer service and customs management. However, outsourcing also leads to a loss of control over warehousing operations. Furthermore, it was discovered that outsourcing causes trust concerns, making it more difficult to enhance logistics and delivery times. This worry could discourage the company from outsourcing, even if it sees its advantages.
The thesis utilized qualitative research as a research method. Primary data was collected through a semi-structured interview and the participant sample consisted of employees from the organization under study. The collected data was analyzed employing a thematic analysis method. The research followed an inductive approach to a thematic analysis.
The results revealed that outsourced distribution centers streamline delivery with faster shipments due to their strategic positioning near both suppliers and customers. In addition, the key advantage of outsourcing is gaining access to logistics expertise and resources. This results in improvements in customer service and customs management. However, outsourcing also leads to a loss of control over warehousing operations. Furthermore, it was discovered that outsourcing causes trust concerns, making it more difficult to enhance logistics and delivery times. This worry could discourage the company from outsourcing, even if it sees its advantages.