Conflict resolution within multicultural environments
Mohamed, Abdibashir (2024)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024090624829
https://urn.fi/URN:NBN:fi:amk-2024090624829
Tiivistelmä
This thesis aims to understand how differences in power and authority affect conflict resolution in multicultural organizations, focusing on the R3 Immigrant Youth Support Association. The goal is to give R3 customized strategies to improve how they handle conflicts, making their organization more effective and creating a more inclusive work environment.
As part of the project, a conflict resolution guidebook was created specifically for R3, taking into account their unique cultural makeup. This guidebook is designed to help improve communication, increase cultural awareness, and support better conflict resolution within the organization.
The thesis is grounded in theories about how organizations work and how conflicts are resolved, especially looking at how power differences impact interactions between people from different cultures. The research included both studying existing theories and conducting practical work, like surveys and workshops with R3's diverse staff.
The main findings show that misunderstandings between cultures and different ways of communicating are major causes of conflict at R3. The analysis suggests that these issues can be better managed through open communication, active listening, and creating conflict resolution strategies that respect the cultural backgrounds of the staff. The thesis recommends using the new guidebook to put these strategies into practice and improve how R3 resolves conflicts.
As part of the project, a conflict resolution guidebook was created specifically for R3, taking into account their unique cultural makeup. This guidebook is designed to help improve communication, increase cultural awareness, and support better conflict resolution within the organization.
The thesis is grounded in theories about how organizations work and how conflicts are resolved, especially looking at how power differences impact interactions between people from different cultures. The research included both studying existing theories and conducting practical work, like surveys and workshops with R3's diverse staff.
The main findings show that misunderstandings between cultures and different ways of communicating are major causes of conflict at R3. The analysis suggests that these issues can be better managed through open communication, active listening, and creating conflict resolution strategies that respect the cultural backgrounds of the staff. The thesis recommends using the new guidebook to put these strategies into practice and improve how R3 resolves conflicts.