Nokia Remote Tool : a Case Study of Nokia Corporation

Abstract

The target of this thesis is to address the common pain points in remote work by utilizing the Network as Code concept. The thesis was conducted in collaboration with Nokia Corporation, following the Design Sprint method, which included a five-day Sprint week.

The concept developed is called Nokia Remote Tool, designed specifically for remote workers. The application enhances the user’s internet connection and provides the option to boost the connection during critical tasks. The connection is optimized and analyzed in real time, ensuring the best possible performance throughout the remote work.

The theoretical framework introduces the key concepts and technologies behind the Nokia Remote Tool. The technologies that form the foundation of the application include the Network as Code platform, 5G networks, Quality of Service (QoS) and Quality of Service on Demand (QoD) functionalities, SDK (Software Development Kit), APIs (Application Programming Interfaces), and eSIM (the Embedded SIM).

Various development methods were used during the design process. Ideation was conducted through brainstorming sessions within the team. Benchmarking helped clarify the key features of the application. A survey was conducted to gather research data, providing a comprehensive understanding of user’s needs. The creation of a persona offered concrete representations of potential user challenges. A prototype was developed to illustrate the application interface and its main functionalities.

The research results and feedback revealed the need for improved internet connectivity in remote work. Nokia Remote Tool addresses many of these challenges, enhancing user satisfaction and productivity in remote work environments. This offers significant value not only to companies but also to Nokia Corporation and network providers. Additionally, the solution opens up future scope, paving the way for innovative features and services that can benefit all stakeholders involved.