Improving ERP system; Usability, User Experience, and Operational Transparency
Alamikkelä, Natalia (2024)
2024
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2024120332565
https://urn.fi/URN:NBN:fi:amk-2024120332565
Tiivistelmä
The aim of the thesis is to provide the case company with a broad understanding of the usability of the newly introduced ERP system in back-office operations, to understand the transformation experience for employees, and to provide suggestions for future development.
The research problem was to determine how the new ERP system should support users in daily operations through its usability and how the introduction of this system has changed the usual ways of working. An important goal was also to explore how digitalization affects employee’s experience and work processes in the workplace. It was essential to understand how the system can provide usability from the end user’s perspective, the direction in which the system should be developed, and which features are priority so that the system successfully supports users’ work and ensures transparency and tracking of operations.
The thesis examines the system’s current state and identified need for improvement. The theoretical framework basis of the study was built around the literature on ERP systems, focusing on usability, the role of digitalization in back-office operations, and the importance of user experience and user input in system development. A case study approach was used, and the research was conducted using both qualitative and quantitative methods. Data was collected through a survey, which included usability metrics, and through interviews. All data collection involved personnel using the ERP back-office system, engaging users and management in evaluating how the system influences work efficiency.
As a result, several short- and long-term development proposals are presented to the case company. Suggestions for improving the efficiency of system development are also provided, such as establishing a governance group for development proposals, reviewing development resources, and enhancing technical support.
The research problem was to determine how the new ERP system should support users in daily operations through its usability and how the introduction of this system has changed the usual ways of working. An important goal was also to explore how digitalization affects employee’s experience and work processes in the workplace. It was essential to understand how the system can provide usability from the end user’s perspective, the direction in which the system should be developed, and which features are priority so that the system successfully supports users’ work and ensures transparency and tracking of operations.
The thesis examines the system’s current state and identified need for improvement. The theoretical framework basis of the study was built around the literature on ERP systems, focusing on usability, the role of digitalization in back-office operations, and the importance of user experience and user input in system development. A case study approach was used, and the research was conducted using both qualitative and quantitative methods. Data was collected through a survey, which included usability metrics, and through interviews. All data collection involved personnel using the ERP back-office system, engaging users and management in evaluating how the system influences work efficiency.
As a result, several short- and long-term development proposals are presented to the case company. Suggestions for improving the efficiency of system development are also provided, such as establishing a governance group for development proposals, reviewing development resources, and enhancing technical support.