Xerography and troubleshooting
Johansson, Stefan (2008)
Johansson, Stefan
2008
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202502183041
https://urn.fi/URN:NBN:fi:amk-202502183041
Tiivistelmä
The intent of this final thesis was to provide the reader with a basic understanding of xerography. Xerographic machines are today the most widely used copiers in schools and offices around the world, and being able to do basic troubleshooting on such a machine is a great tool for avoiding frustration with paper jams and image quality problems. This thesis views troubleshooting from the perspective of a general user of a xerographic machine, and gives advice on how to ask the customer of such a machine the right questions in order to find out what is wrong with the machine.
Problems with troubleshooting were not discussed just from a technical point of view, customer psychology and dealing with customers was also taken into consideration. This thesis begins by explaining the seven steps of xerography, in order to then demonstrate how understanding these steps can show the user exactly where the fault lies. Problems with the machine were divided into paper jams and image quality problems.
Where possible, as rich and demonstrative pictures as possible were added to aid in understanding the different steps involved in both finding and fixing problems. The company trade secret issues prevented the use of pictures from Xerox internal documentation, but every picture necessary to explain the different steps, was included. The pictures used are freely available on the Internet.
Problems with troubleshooting were not discussed just from a technical point of view, customer psychology and dealing with customers was also taken into consideration. This thesis begins by explaining the seven steps of xerography, in order to then demonstrate how understanding these steps can show the user exactly where the fault lies. Problems with the machine were divided into paper jams and image quality problems.
Where possible, as rich and demonstrative pictures as possible were added to aid in understanding the different steps involved in both finding and fixing problems. The company trade secret issues prevented the use of pictures from Xerox internal documentation, but every picture necessary to explain the different steps, was included. The pictures used are freely available on the Internet.