Human Resource Management Challenges in the Service and Education Sectors: A Case Study of Kathiyawadi Village Multi-Cuisine Restaurant and Miracle Global School
Barot, Jeenalben; Shukla, Riyaben (2025)
2025
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https://urn.fi/URN:NBN:fi:amk-202504267762
https://urn.fi/URN:NBN:fi:amk-202504267762
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The purpose of this research is to examine workforce challenges in the restaurant and education industries in India, determine the reasons for employee turnover, and suggest methods of enhancing staff retention and business stability.
To critically assess employment trends, as well as staff turnover and recruitment issues relating to the restaurant and education industries at Kathiyawadi Village and Miracle Global School. To explore the conditions prevailing at Kathiyawadi Village that affect employee turnover and understand the challenges faced by Miracle Global School in recruitment. To assess current workforce management practices employed by the two firms and determine how effective they have been in countering staffing problems. To propose solutions for enhancing employee retention and recruitment to ensure long-term workforce stability and business efficiency within the restaurant and education sectors.
This paper uses Taylor’s Scientific Management theory to apply to the restaurant industry and the Integrated Workforce Management system to manage the supply and demand of human resources in education. This information also offers frameworks that offer frameworks to attack this problem and make the solutions more stable in service and education sectors. In addition, the research adopts a positivist paradigm where data is gathered through a deductive approach, and the descriptive research method involves surveys. A total of 50 people were surveyed —25 from each organization —to gather insights from employees directly involved in day-to-day operations. Quantitative analysis is performed to be able to come up with trends to support and provide approaches on how to develop stability in the workforce, particularly those sectors that deal with service and education.
After the completion of the research findings, it has been found that the restaurant or service sector has been struggling with an increased employee workload. It increased after the emergence of the COVID-19 pandemic. Similarly, the educational sector is struggling to recruit talented and skilled educators. Therein, developing recruitment strategies and onboarding approaches helps employees to work with better collaboration and development.
This research examines workforce issues mainly in service and education sectors where high turnover and recruitment issues topped the list of problems affecting employees. Measures are to have a structured initiation process, to develop the professional path for the employees and to implement policies regarding a better work-life balance initiative. It is evident that through these ways, it will be possible to address these problems, resulting in workforce stability, employee retention and optimization of organizations in both sectors.
Keywords: Kathiyawadi Village, Miracle Global School, Scientific Management theory, Integrated Workforce Management system.
To critically assess employment trends, as well as staff turnover and recruitment issues relating to the restaurant and education industries at Kathiyawadi Village and Miracle Global School. To explore the conditions prevailing at Kathiyawadi Village that affect employee turnover and understand the challenges faced by Miracle Global School in recruitment. To assess current workforce management practices employed by the two firms and determine how effective they have been in countering staffing problems. To propose solutions for enhancing employee retention and recruitment to ensure long-term workforce stability and business efficiency within the restaurant and education sectors.
This paper uses Taylor’s Scientific Management theory to apply to the restaurant industry and the Integrated Workforce Management system to manage the supply and demand of human resources in education. This information also offers frameworks that offer frameworks to attack this problem and make the solutions more stable in service and education sectors. In addition, the research adopts a positivist paradigm where data is gathered through a deductive approach, and the descriptive research method involves surveys. A total of 50 people were surveyed —25 from each organization —to gather insights from employees directly involved in day-to-day operations. Quantitative analysis is performed to be able to come up with trends to support and provide approaches on how to develop stability in the workforce, particularly those sectors that deal with service and education.
After the completion of the research findings, it has been found that the restaurant or service sector has been struggling with an increased employee workload. It increased after the emergence of the COVID-19 pandemic. Similarly, the educational sector is struggling to recruit talented and skilled educators. Therein, developing recruitment strategies and onboarding approaches helps employees to work with better collaboration and development.
This research examines workforce issues mainly in service and education sectors where high turnover and recruitment issues topped the list of problems affecting employees. Measures are to have a structured initiation process, to develop the professional path for the employees and to implement policies regarding a better work-life balance initiative. It is evident that through these ways, it will be possible to address these problems, resulting in workforce stability, employee retention and optimization of organizations in both sectors.
Keywords: Kathiyawadi Village, Miracle Global School, Scientific Management theory, Integrated Workforce Management system.