Planning housekeeping for a guesthouse accommodation business

Abstract

A solid plan is already half the work. Prior to actual planning it is crucial to establish foundational groundwork such as clarifying the purpose. In accommodation business, having a structured housekeeping plan is the key to ensuring smooth operations. It is an indisputable fact that cleanliness plays an important role in ensuring customer satisfaction and a well-maintained environment is essential to the overall guest experience. When housekeeping is done effectively, it blends seamlessly into the background, remaining almost invisible because it is managed so well. Housekeeping is one of the more challenging services to deliver, as its success is typically only recognized when it fails to meet expectations. Additionally, cleanliness goes beyond basic hygiene, it encompasses deeper layer that significantly impact the overall wellbeing of the facility. A properly cared for establishment fosters a positive atmosphere, promotes health, comfortable and safe environment.

The aim of this thesis is to examine the various components to develop an efficient housekeeping plan, while also exploring the well-being of the housekeepers. This involves looking at the right equipment, potential risks, ergonomic practices, workload management and ways to optimize resources and time. It also explores the importance of maintaining the lifespan of accommodation facilities and how efficient facility management plays a key role in supporting core operations.

This research is based on a review of relevant literature and insights gathered from consultation with the owner of the guesthouse accommodation business, providing both theoretical and practical perspectives of the subject. The findings provide a foundation for future improvements in housekeeping practices, while also highlighting the importance of greater recognition for housekeepers, whose work is often undervalued and more challenging as it seems.