Process Improvement in Property Management's Maintenance Operations for More Efficient Invoicing
Ahonen, Noora (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202505079717
https://urn.fi/URN:NBN:fi:amk-202505079717
Tiivistelmä
The aim of this thesis was to improve the maintenance process in a property management company. It was driven by the need to make day-to-day operations smoother, reduce communication gaps and create more transparency for property owners. The main objective was to develop a clearer, faster and more efficient maintenance workflow.
The study was conducted using qualitative research methods such as observation, interviews and process analysis. The current maintenance process was mapped, problem areas were identified and feedback was collected from employees. The results suggested a number of improvements, such as automating maintenance reporting, creating clear guidelines and reducing unnecessary manual work.
As a result, the maintenance process will soon become more streamlined, organised and easier for all parties involved. The improvements will also support better communication with customers and reduce the workload for employees. The study underlines that even small process changes can have a significant positive impact on efficiency, job satisfaction and quality of service, and therefore on customer satisfaction.
The study was conducted using qualitative research methods such as observation, interviews and process analysis. The current maintenance process was mapped, problem areas were identified and feedback was collected from employees. The results suggested a number of improvements, such as automating maintenance reporting, creating clear guidelines and reducing unnecessary manual work.
As a result, the maintenance process will soon become more streamlined, organised and easier for all parties involved. The improvements will also support better communication with customers and reduce the workload for employees. The study underlines that even small process changes can have a significant positive impact on efficiency, job satisfaction and quality of service, and therefore on customer satisfaction.