IT integration in aviation : case study of Helsinki-Vantaa airport
Boualam, Imane (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025052114360
https://urn.fi/URN:NBN:fi:amk-2025052114360
Tiivistelmä
This thesis focuses on the impact of IT solutions on passengers’ experience, operational efficiency and sustainability at Helsinki-Vantaa Airport. Specifically, the work focuses on the implementation of digital passenger and the application of biometric identification and use of AI-based security screening. A quantitative survey was implemented to evaluate passengers' perspective of these systems.
These systems shows that the most widely used technologies are mobile check-in services and self- service kiosks which are convenient and reduce waiting time. At same time though, frequent updates would be necessary, but passengers were content with digital signage and flight information displays. For instance, the provision of AI-powered security screening was believed to reduce inefficiencies, however, there was also a lot of apprehension regarding data privacy.
Finally, the study concludes that IT solutions are very important in the passenger experience at Helsinki-Vantaa Airport yet there is still some room for improvement in cybersecurity measures and sustainability initiatives. The conclusions present some practical proposals for improving future smart airports technologies and point out other areas for future research involving smart airport technologies.
These systems shows that the most widely used technologies are mobile check-in services and self- service kiosks which are convenient and reduce waiting time. At same time though, frequent updates would be necessary, but passengers were content with digital signage and flight information displays. For instance, the provision of AI-powered security screening was believed to reduce inefficiencies, however, there was also a lot of apprehension regarding data privacy.
Finally, the study concludes that IT solutions are very important in the passenger experience at Helsinki-Vantaa Airport yet there is still some room for improvement in cybersecurity measures and sustainability initiatives. The conclusions present some practical proposals for improving future smart airports technologies and point out other areas for future research involving smart airport technologies.