Teenage tourists' opinion regarding Klaus K Hotel's service : a qualitative study on Klaus K Hotel in Finland
Islam Onik, Md Nakibul (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025060319697
https://urn.fi/URN:NBN:fi:amk-2025060319697
Tiivistelmä
The last few years have seen a steady increase in fascination with how individuals use their free time, particularly their recreational and outside of work time. Because tourism is used to create new concepts, goods, services, and locations, the tourist sector and different companies are always developing tourism as an economic activity. The aim of the thesis is to increase the understanding about teenage tourists’ opinion towards Klaus K Hotel's service. Additionally, it addresses the four research questions which were set for attaining the aim of the study.
In this thesis, the qualitative research method along with a semi-structured interview was chosen to understand about teenage tourists’ opinion towards Klaus K Hotel's service. Interviewed outcome stated that teenage tourists are more inclined to think about a number of surrounding factors like meal quality, pricing, and temperature, as well as waiting times, staff appearances, hotel ambiance, design, and staff efficiency before being a repeated customer. Additionally, teenage tourists’ past experience and expertise helps to choose the best option from the variety of options. In order to attain a deeper understanding of teenage tourists’ opinion, along with interviews, Klaus K Hotel's websites, journals, and publications were used.
In this thesis, the qualitative research method along with a semi-structured interview was chosen to understand about teenage tourists’ opinion towards Klaus K Hotel's service. Interviewed outcome stated that teenage tourists are more inclined to think about a number of surrounding factors like meal quality, pricing, and temperature, as well as waiting times, staff appearances, hotel ambiance, design, and staff efficiency before being a repeated customer. Additionally, teenage tourists’ past experience and expertise helps to choose the best option from the variety of options. In order to attain a deeper understanding of teenage tourists’ opinion, along with interviews, Klaus K Hotel's websites, journals, and publications were used.