The importance of communication between hotel reception and restaurant
Juntunen, Roosa (2025)
2025
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025060621336
https://urn.fi/URN:NBN:fi:amk-2025060621336
Tiivistelmä
The topic of the thesis is to examine the importance of communication between hotel restaurant and reception employees. This thesis was carried out as a qualitative study for the hotel Scandic Patria and the purpose was to conduct research on how well the communication within the company’s work community works.
The thesis consists of an introduction, theoretical framework, research implementation and summary. The theory section discusses internal communication, the characteristics of good communication, and different communication channels. The empirical data collection for this thesis was done with semi-structured interviews, where the interviewees were members of the work community. Author’s own observations on the research topic, as well as the research results can be found in the research implementation. The research results suggested ways to improve communication within the work community.
The thesis consists of an introduction, theoretical framework, research implementation and summary. The theory section discusses internal communication, the characteristics of good communication, and different communication channels. The empirical data collection for this thesis was done with semi-structured interviews, where the interviewees were members of the work community. Author’s own observations on the research topic, as well as the research results can be found in the research implementation. The research results suggested ways to improve communication within the work community.