The effect of emotional intelligence on performance in the workplace : healthcare workers
Rezaei, Atieh; Egwuatu, Immaculate; Sadeghimehr, Negar (2025)
2025
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025121737753
https://urn.fi/URN:NBN:fi:amk-2025121737753
Tiivistelmä
Because the health system is complex, healthcare workers need strong emotional intelligence as well as clinical skills. This helps them communicate well and handle workplace relationships. This review highlights how emotional intelligence affects job performance, especially for paramedics and nurses. This literature review highlights the significance of emotional intelligence in job performance within the healthcare sector, with a particular emphasis on the professions of nurses and paramedics.
The primary objective of this study is to synthesize findings from recent research that demonstrates the influence of emotional intelligence on various performance attributes, including job satisfaction, team cohesion, quality of patient care, and stress management. Because the very nature of the healthcare field is highly stressful, the ability to regulate one's emotions and be in good relations with others becomes one of the key factors of success for both individuals and organizations
The relation between emotional intelligence and work results is one of the issues that this analysis considers, postulating that more EI leads to better performance of healthcare professionals. The article cites research based on a survey that measures the level of emotional intelligence as well as performance indicators like teamwork, patient outcomes, and professional well-being.
Searches for a variety of sources of relevant literature, such as PubMed, CINAHL, PsycINFO, and Scopus, were conducted to locate the applicable studies published between 2015 and 2025. The terms used in the search were “emotional intelligence,” “healthcare workers,” “nurses,” “paramedics,” and “workplace performance.” Suitable studies were picked after both inclusion and exclusion criteria were decided so that they would be relevant and of good quality.
The primary objective of this study is to synthesize findings from recent research that demonstrates the influence of emotional intelligence on various performance attributes, including job satisfaction, team cohesion, quality of patient care, and stress management. Because the very nature of the healthcare field is highly stressful, the ability to regulate one's emotions and be in good relations with others becomes one of the key factors of success for both individuals and organizations
The relation between emotional intelligence and work results is one of the issues that this analysis considers, postulating that more EI leads to better performance of healthcare professionals. The article cites research based on a survey that measures the level of emotional intelligence as well as performance indicators like teamwork, patient outcomes, and professional well-being.
Searches for a variety of sources of relevant literature, such as PubMed, CINAHL, PsycINFO, and Scopus, were conducted to locate the applicable studies published between 2015 and 2025. The terms used in the search were “emotional intelligence,” “healthcare workers,” “nurses,” “paramedics,” and “workplace performance.” Suitable studies were picked after both inclusion and exclusion criteria were decided so that they would be relevant and of good quality.