Sustainable practices in the hotel industry : a theoretical perspective based on the triple bottom line approach
Razzak, Abdur; Mahmud, Md Istiaque (2025)
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2025122138812
https://urn.fi/URN:NBN:fi:amk-2025122138812
Tiivistelmä
This thesis examines the role of sustainable practices in hotel management using a theoretical approach. The study aims to explore how sustainability influences hotel operations and performance, particularly through environmental, social and economic dimensions. Guided by the Triple Bottom Line (TBL) theory. The research highlights that sustainability in hotels is multi-dimensional, encompassing energy efficiency, waste management, water conservation, employee well-being, community engagement, and long-term financial viability.
The findings show that sustainable practices contribute to reduced resource consumption, lower operational costs, enhanced brand reputation, and increased customer satisfaction. The analysis also identifies key challenges, including high initial investment costs, lack of technical expertise, limited staff engagement, and variations in regulatory support. Despite these barriers, the research concludes that sustainability is essential for long-term competitiveness in the hospitality industry.
The study proposes practical recommendations such as investing in affordable green technologies, strengthening leadership involvement, improving waste management, collaborating with local communities, and integrating sustainability into marketing strategies. Overall, the research demonstrates that sustainability—viewed through the TBL framework—supports both the operational success of hotels and their responsibility toward society and the environment.
The findings show that sustainable practices contribute to reduced resource consumption, lower operational costs, enhanced brand reputation, and increased customer satisfaction. The analysis also identifies key challenges, including high initial investment costs, lack of technical expertise, limited staff engagement, and variations in regulatory support. Despite these barriers, the research concludes that sustainability is essential for long-term competitiveness in the hospitality industry.
The study proposes practical recommendations such as investing in affordable green technologies, strengthening leadership involvement, improving waste management, collaborating with local communities, and integrating sustainability into marketing strategies. Overall, the research demonstrates that sustainability—viewed through the TBL framework—supports both the operational success of hotels and their responsibility toward society and the environment.