Turning negative changes into effective renewal: Improving and developing information management processes and practices.
Porter, Nicky Axel (2025)
2025
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-202601302081
https://urn.fi/URN:NBN:fi:amk-202601302081
Tiivistelmä
This thesis aims to address the negative changes that have occurred in the department of Information Management in the municipality of Kirkkonummi within its past 5 years of operation; what are the main causes for the change, what courses of action the department has gone through to adapt to the change, how mending of the rising issues has begun to affect the department, and what further methods and actions can be used to bring forth more positive change. The results of the thesis are the situation analysis, the implemented changes, and the proposed future courses of action for the department.
To accurately reflect on the experiences of the workers and the reality of the situation, opinions and data have been gathered from individual workers in the department to reach mutual conclusions on the existing negative changes that have occurred over the past years, as well as the currently implemented changes and positive changes proposed to implement in the future. The data that has been gathered forms a qualitative approach, in the form of conversation with colleagues, experiential learning, and a written work diary where a topic of improvement was chosen weekly to be documented and analysed to develop solutions that create a more sustainable and functioning work environment for the department and customer service team members.
To accurately reflect on the experiences of the workers and the reality of the situation, opinions and data have been gathered from individual workers in the department to reach mutual conclusions on the existing negative changes that have occurred over the past years, as well as the currently implemented changes and positive changes proposed to implement in the future. The data that has been gathered forms a qualitative approach, in the form of conversation with colleagues, experiential learning, and a written work diary where a topic of improvement was chosen weekly to be documented and analysed to develop solutions that create a more sustainable and functioning work environment for the department and customer service team members.