Benefits and challenges of cloud computing adoption in small and medium enterprises : exploring cloud adoption trends, opportunities, and challenges in SMEss

Abstract

This thesis examines the benefits and challenges of cloud computing adoption in small and medium enterprises (SMEs). The study aims to identify the key advantages, barriers, and factors influencing cloud adoption among SMEs. A quantitative research approach was used, and data were collected through an online survey questionnaire distributed to SME employees, managers, and business owners. A total of 81 valid responses were analysed using descriptive statistical methods. The findings reveal that cloud computing provides significant benefits such as improved business efficiency, flexibility, scalability, and collaboration. However, SMEs also face challenges, including high long-term costs, data migration difficulties, a lack of technical expertise, and security concerns. The study concludes that while cloud computing positively impacts SME operations, successful adoption depends on proper planning, user-friendly solutions, technical support, and cost management. These findings can help SMEs and cloud service providers improve cloud adoption strategies and support digital transformation.