Employee's Motivation to work in a Hotel Industry
Kimambo, Brenda (2015)
Laurea-ammattikorkeakoulu
2015
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015052610412
https://urn.fi/URN:NBN:fi:amk-2015052610412
Tiivistelmä
This thesis reviews the employee motivation in hotel Industry with special focus on Karafuu Beach Resort and Spa. The survey for this study is conducted with the stuff this facility. The study also examines what motivates e people to work in the hotel sector. Further, the study tries to understand how important motivation is for workers in this sector. More so, this study examines the degree of impact motivation has on employees in this sector. Various studies have established that motivation plays a greater role in employee satisfaction as well as in different spheres of life.
The study explains the tourism development and general information of Tanzania, accommodation sector in Zanzibar regarding the case study as well as general information of Karafuu Hotel. Besides, the paper will also demonstrate theory of motivation from different author’s point of view. Factor that impact upon moti-vation such as job satisfaction, recognition and many others also how do they applied in real life based on the research.
Furthermore, the paper will also describe the importance of leadership skills, it is very important for the managers and supervisors to have acquired skills and know-ledge of how to deal with employees and make sure that are satisfied so that they can deliver quality services to customer therefore leadership is a crucial point in any organization. Moreover, trends in working life regarding leader’s behavior as well as organizational behavior and trends in hotel industry.
Research for this thesis was conducted both from theoretical and expe-rience/observed point of view. Moreover, the research data was collected from questionnaire through employees and interview from the General Manager of the Karafuu Beach Resort and Spa. The result from the research shows that most employees are highly motivated and committed on their work. On the other hand the manager was very positive regarding employees motivation of his workers.
The study explains the tourism development and general information of Tanzania, accommodation sector in Zanzibar regarding the case study as well as general information of Karafuu Hotel. Besides, the paper will also demonstrate theory of motivation from different author’s point of view. Factor that impact upon moti-vation such as job satisfaction, recognition and many others also how do they applied in real life based on the research.
Furthermore, the paper will also describe the importance of leadership skills, it is very important for the managers and supervisors to have acquired skills and know-ledge of how to deal with employees and make sure that are satisfied so that they can deliver quality services to customer therefore leadership is a crucial point in any organization. Moreover, trends in working life regarding leader’s behavior as well as organizational behavior and trends in hotel industry.
Research for this thesis was conducted both from theoretical and expe-rience/observed point of view. Moreover, the research data was collected from questionnaire through employees and interview from the General Manager of the Karafuu Beach Resort and Spa. The result from the research shows that most employees are highly motivated and committed on their work. On the other hand the manager was very positive regarding employees motivation of his workers.