Usability of e-government portals in China
Luo, Simin (2015)
Lahden ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015060212026
https://urn.fi/URN:NBN:fi:amk-2015060212026
Tiivistelmä
E-government is the use of Information and Communication Technology (ICT) to enhance the access to and the delivery of government services to benefit citizens, business partners and employees. As an important part of e-government, an e-government portal is a web-based window providing government information and services to citizens.
The quality of the e-government portal directly affects whether the public can effectively use the website. Although e-government portals have been developed rapidly over the past decade in China, their usage is very low. In addition to the habits of citizens and other factors, usability is an essential factor. Currently, the usability issues have become increasingly prominent. However, the domestic studies on the usability of e-government portals in China are still at their primary stage.
The purpose of this thesis was to evaluate the usability of e-government portals in China. This study applies a qualitative research method. Based on the literature review, the researcher chose the heuristic evaluation method to evaluate the usability of an e-government portal. The e-government portal of the Hubei province was selected as the research object to collect data. After the evaluation, the usability issues are listed and some remmondations for the future construction of e-government portals are proposed.
The quality of the e-government portal directly affects whether the public can effectively use the website. Although e-government portals have been developed rapidly over the past decade in China, their usage is very low. In addition to the habits of citizens and other factors, usability is an essential factor. Currently, the usability issues have become increasingly prominent. However, the domestic studies on the usability of e-government portals in China are still at their primary stage.
The purpose of this thesis was to evaluate the usability of e-government portals in China. This study applies a qualitative research method. Based on the literature review, the researcher chose the heuristic evaluation method to evaluate the usability of an e-government portal. The e-government portal of the Hubei province was selected as the research object to collect data. After the evaluation, the usability issues are listed and some remmondations for the future construction of e-government portals are proposed.