An approach towards the integration of bus information systems in Vietnam: case study: Ho Chi Minh City Bus Information System project

Abstract

The bus information system in Vietnam is evolving, and it is therefore necessary to develop a robust and sustainable integrated bus information system. More and more people are using buses for transportation everyday all over the world. There is growing need for an integrated bus information system. Information system integration (ISI) is not a new concept, and has been well documented and developed. However, developing an integrated bus information system is still a question. Such a system has its own characteristics which influence the integration process.

The thesis aims to understand uncertainties related to ISI contribute to the success of a bus information system integration. An integrated bus information system helps to enhance the productivity and efficiency of the system; however, it is also a solution which contains many challenges. The authors of the thesis discuss the integration of a bus information system in Vietnam by analyzing the integrated bus information system in Ho Chi Minh City.

The thesis presents a deductive study in which data is collected from available books and articles. In addition, interviews were conducted with some of the stakeholders of Ho Chi Minh City’s bus information system project in order to gain an overview of the integration of a bus information system integration and its characteristics and challenges. Finally, data collected through participant observation and non-participant observation was analyzed and divided according to particular criteria to support the authors in making a final conclusion. The results reveal how a bus information system is implemented in the Ho Chi Minh Bus Information System Project. However, due to the limitations of this study, further research is needed.