ServiceNow as a platform – practical research
Nechyporenko, Tamara (2015)
Haaga-Helia ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015121420600
https://urn.fi/URN:NBN:fi:amk-2015121420600
Tiivistelmä
In this thesis I am going to cover the main aspects of ServiceNow platform, what is it, and related areas to ServiceNow technologies such as cloud service technologies and ITIL framework, how it is used in ServiceNow. All the definitions and descriptions will be in details and a reader can get the important terms and definitions.
The main scope of the thesis is practical research and creation of portal based on that research. The portal will be implemented using ServiceNow platform, ServiceNow CMS, Google Chrome browser and supporting articles on ServiceNow wiki source. The actual layout will be done using HTML and some dynamical parts will be implemented by JavaScript and jQuery. The visual view of the portal will be done using CSS.
As a result I have got a lot of theoretical knowledge about ServiceNow and its supporting technologies. About practical skills I will get the ability to create real life portal that can be used by a customer for business purposes to manage IT processes and incidents, problems, etc.
The main scope of the thesis is practical research and creation of portal based on that research. The portal will be implemented using ServiceNow platform, ServiceNow CMS, Google Chrome browser and supporting articles on ServiceNow wiki source. The actual layout will be done using HTML and some dynamical parts will be implemented by JavaScript and jQuery. The visual view of the portal will be done using CSS.
As a result I have got a lot of theoretical knowledge about ServiceNow and its supporting technologies. About practical skills I will get the ability to create real life portal that can be used by a customer for business purposes to manage IT processes and incidents, problems, etc.