Document retention management : EIM system suitability for Service business operations
Kauppi, Minna (2015)
Jyväskylän ammattikorkeakoulu
2015
Creative Commons Attribution-NonCommercial-NoDerivs 1.0 Suomi
Julkaisun pysyvä osoite on
http://urn.fi/URN:NBN:fi:amk-2015121721194
http://urn.fi/URN:NBN:fi:amk-2015121721194
Tiivistelmä
The thesis was done for Valmet Technologies Oy SER business line. The departments of which document retention needs were considered were Logistics, Purchasing and Forwarding. As one EIM-system had already been taken into use in another SER operations, the decision to evaluate this systems suitability to the discovered requirements was made.
This thesis looked into document retention, visibility and their effects to the activities of the departments in question. The goal was to evaluate whether the studied EIM system could create value to the processes and produce possibilities for better information sharing.
The implementation included interviews and participatory conversations with employees of departments of the study, current system users and IT-specialists and looking into the features and characteristics of the EIM-system. As a result, the EIM system suitability was evaluated and observations and suggestions made for the customer company if the system is to be implemented.
This thesis looked into document retention, visibility and their effects to the activities of the departments in question. The goal was to evaluate whether the studied EIM system could create value to the processes and produce possibilities for better information sharing.
The implementation included interviews and participatory conversations with employees of departments of the study, current system users and IT-specialists and looking into the features and characteristics of the EIM-system. As a result, the EIM system suitability was evaluated and observations and suggestions made for the customer company if the system is to be implemented.