Crisis management & human resources management : a kidnapping case based on the company VERGNET
Hamel, Adrienne-Marie (2015)
Turun ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015060812761
https://urn.fi/URN:NBN:fi:amk-2015060812761
Tiivistelmä
Context: For several years, not a week goes without the media seek the public opinion by the term "crisis", used for about everything or anything: geopolitical crisis, environmental crisis, economic crisis, etc. Our civilization seems to be facing a long unbroken procession of crises, more or less essential. Nowadays all companies face crises; the difference will be in their strategic way to handle them. Most of the time crises require that decisions be made quickly. As the number and variety of crisis to which any organization is potentially subject is huge, it is difficult to guarantee success and to provide typical formulas that can be applied to all cases. Nevertheless, this research will show steps that companies could follow in order to shield themselves against a crisis.
Objective: The thesis can be used to find crisis management solutions, to provide necessary elements for crisis management, to show the impact of the press during a critical event and to create a standard process type to cope with a kidnapping case.
Design/ Methodology/ Data: Three main research questions are proposed to achieve the stated objective. The thesis process was implemented by a qualitative research process. In order to get a picture of the crisis management process, focusing here on the the kidnapping, the case study Vergnet was adapted with their own experience. Interviews from members of this company were conducted to get primary data. The secondary and tertiary data were collected from related literature, books, articles and reliable internet sources.
Findings: The research reveals that the number and variety of crisis to which any organization is potentially subject is huge. It is difficult to provide typical formulas that can be applied to all cases but companies could prevent and minimize loss against a disruption by following major steps of protocols and processes. The research showed that each company could react differently to a crisis regarding their size and where they are implemented. One major result of this thesis is in Appendix 3, this concern a standard process to help organizations which could have to deal with kidnapping crises.
Objective: The thesis can be used to find crisis management solutions, to provide necessary elements for crisis management, to show the impact of the press during a critical event and to create a standard process type to cope with a kidnapping case.
Design/ Methodology/ Data: Three main research questions are proposed to achieve the stated objective. The thesis process was implemented by a qualitative research process. In order to get a picture of the crisis management process, focusing here on the the kidnapping, the case study Vergnet was adapted with their own experience. Interviews from members of this company were conducted to get primary data. The secondary and tertiary data were collected from related literature, books, articles and reliable internet sources.
Findings: The research reveals that the number and variety of crisis to which any organization is potentially subject is huge. It is difficult to provide typical formulas that can be applied to all cases but companies could prevent and minimize loss against a disruption by following major steps of protocols and processes. The research showed that each company could react differently to a crisis regarding their size and where they are implemented. One major result of this thesis is in Appendix 3, this concern a standard process to help organizations which could have to deal with kidnapping crises.