Adoption of telemedicine in Vietnam : case study Newtel
Tran, Vien Nguyet (2015)
Turun ammattikorkeakoulu
2015
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015121621118
https://urn.fi/URN:NBN:fi:amk-2015121621118
Tiivistelmä
The aim of this study is to draw an overall picture of Telemedicine and its adoption on the healthcare industry in Vietnam. Telemedicine indeed is able to bring many potential benefits to the healthcare system; however, the application of Telemedicine in Vietnam is not significant. In order to know the reasons behind, this study considered Telemedicine as an innovation and applied Diffusion theories and frameworks by Rogers (1982) and Greenhalgh (2004) into analyzing the adoption of Telemedicine in Vietnam background. Moreover, this study also used the disruptive theory from Clayton Christensen in order to give a prediction on the future of Telemedicine in Vietnam.
With the qualitative method, the study approached the issues and collected data through in-depth interviews with medical professionals from metropolitan hospitals in Vietnam, some of them had already been experimenting Telemedicine in the workplace, and some were acknowledged about Telemedicine but had no experience. The study pointed out some factors that encourage the adoption of Telemedicine such as the perceived visible benefits of Telemedicine, the positive attitudes from the caregivers, the efficient infrastructure, cultural factors etc. Besides, there concluded some factors that restrict the adoption of Telemedicine such as the lack of guidelines from government, the norms/perception about the importance of physical proximity and the misdoubt in the quality of Telemedicine diagnosis devices, the possible high price of the system and the vague managerial attitude in making decision in healthcare organizations. In addition, the study also made a conclusion on the potential of Telemedicine to disrupt the healthcare system in Vietnam. The disruption can happen only if there exist Telemedicine systems with reasonable prices that are able to gain the realiance from the caregivers.
With the qualitative method, the study approached the issues and collected data through in-depth interviews with medical professionals from metropolitan hospitals in Vietnam, some of them had already been experimenting Telemedicine in the workplace, and some were acknowledged about Telemedicine but had no experience. The study pointed out some factors that encourage the adoption of Telemedicine such as the perceived visible benefits of Telemedicine, the positive attitudes from the caregivers, the efficient infrastructure, cultural factors etc. Besides, there concluded some factors that restrict the adoption of Telemedicine such as the lack of guidelines from government, the norms/perception about the importance of physical proximity and the misdoubt in the quality of Telemedicine diagnosis devices, the possible high price of the system and the vague managerial attitude in making decision in healthcare organizations. In addition, the study also made a conclusion on the potential of Telemedicine to disrupt the healthcare system in Vietnam. The disruption can happen only if there exist Telemedicine systems with reasonable prices that are able to gain the realiance from the caregivers.