ASSESSING THE ROLE OF STAFFING ON THE PERFORMANCE OF MICRO FINANCE ORGANIZATIONS. : Case Study: Awing Central Credit Union LTD Bamenda Cameroon
Maih, Chesah (2015)
Maih, Chesah
Centria-ammattikorkeakoulu (Keski-Pohjanmaan ammattikorkeakoulu)
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201602112140
https://urn.fi/URN:NBN:fi:amk-201602112140
Tiivistelmä
The research title ‘Assessing the role of staffing on the organizational performance in micro finance organizations’ was carried out in Awing central Cooperative Credit Union Limited Bamenda, North West region Cameroon. This thesis was carried out based on the observation that in most micro finance organizations in Cameroon, the technique of staffing used is the concur method; where examinations are written and successful candidates are selected for training which in most cases is a furtherance of class room work guided towards professionalism which is not a proper staffing procedure.
This study is arranged into five different structures; introduction, review of related literature, presentation and analysis of data and recommendations. Research questions were issued and some found responses in the literature reviewed. From primary data, the researcher used a questionnaire which was administered on tables with a sample of 20 persons and discussion with staff; on the spot observation and interview. The simple random probability technique was used to analyze the data collected from field survey work. Tables and Graphs were used for presentation of data collected. From the analysis of data, it was discovered that most senior staffs are highly performing due to the availability of good working conditions, good compensation program, motivation and effective training and development schemes they had undergone.
Generally it could be observed from this research work that; despite the increasing importance of human resources (people) which is considered as the most valuable asset of every organization be it profit making or non-profit making, most organizations still fail to meet up with the man power need of their organizations. This is because most workers recruited are not qualified to do the job they have been recruited for; poor recruitment and selection procedures used in organizations could be the main reason. Thus leading to numerous cases of dismissals and waste of company’s resources. The researcher recommended that, Awing central Cooperative Credit Union should create a separate human resource management department that will effectively manage the staffing functions which includes; human resource planning, recruitment, selection, induction/socialization, training and development, performance appraisal, promotion and other related human resource management functions like occupational health and safety. The researcher then suggested that further studies should be carried out in this same field so as to illustrate the full importance of staffing on the performance of an organization not just limiting them to recruitment and selection but other related surveys could be carried out.
This study is arranged into five different structures; introduction, review of related literature, presentation and analysis of data and recommendations. Research questions were issued and some found responses in the literature reviewed. From primary data, the researcher used a questionnaire which was administered on tables with a sample of 20 persons and discussion with staff; on the spot observation and interview. The simple random probability technique was used to analyze the data collected from field survey work. Tables and Graphs were used for presentation of data collected. From the analysis of data, it was discovered that most senior staffs are highly performing due to the availability of good working conditions, good compensation program, motivation and effective training and development schemes they had undergone.
Generally it could be observed from this research work that; despite the increasing importance of human resources (people) which is considered as the most valuable asset of every organization be it profit making or non-profit making, most organizations still fail to meet up with the man power need of their organizations. This is because most workers recruited are not qualified to do the job they have been recruited for; poor recruitment and selection procedures used in organizations could be the main reason. Thus leading to numerous cases of dismissals and waste of company’s resources. The researcher recommended that, Awing central Cooperative Credit Union should create a separate human resource management department that will effectively manage the staffing functions which includes; human resource planning, recruitment, selection, induction/socialization, training and development, performance appraisal, promotion and other related human resource management functions like occupational health and safety. The researcher then suggested that further studies should be carried out in this same field so as to illustrate the full importance of staffing on the performance of an organization not just limiting them to recruitment and selection but other related surveys could be carried out.