Process improvement in hotel business
Islam, Md Bayzid (2016)
Centria-ammattikorkeakoulu (Keski-Pohjanmaan ammattikorkeakoulu)
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605229063
https://urn.fi/URN:NBN:fi:amk-201605229063
Tiivistelmä
This thesis works with a famous Hotel business in Helsinki. Hotel business profitability getting more tough, for that hotel management team need to always adjust their process to get more efficiency and possibly increase their sales. The main purpose of this thesis was to find the way where to start process improvement, mostly concern with revenue and occupancy variation. This thesis helps to understand situational overview and create path for next research by narrowing the development focus.
The Six Sigma methodology was used in this report to understand one-year possible variation over sales and revenue. This thesis included the method, which are used over the practical implementation of the project. Detailed studies and results are classified as confidential; therefore those are not presented in this thesis. Mostly data collect from the official archive of the hotel for that it was also hidden in this project.
This project findings gives the view of the root cause of defects in the revenue, which could led them to find improvement aims in the process. Variation over month revenue and occupancy shows the way, where to improve. Most of the time was spent analysing the key indicator that could led the project to defect. Later this project could continue by searching to prevent the problem and end up with possibly adjustment of process including development suggestion.
The Six Sigma methodology was used in this report to understand one-year possible variation over sales and revenue. This thesis included the method, which are used over the practical implementation of the project. Detailed studies and results are classified as confidential; therefore those are not presented in this thesis. Mostly data collect from the official archive of the hotel for that it was also hidden in this project.
This project findings gives the view of the root cause of defects in the revenue, which could led them to find improvement aims in the process. Variation over month revenue and occupancy shows the way, where to improve. Most of the time was spent analysing the key indicator that could led the project to defect. Later this project could continue by searching to prevent the problem and end up with possibly adjustment of process including development suggestion.