Delivery process-Review and Improvement proposals : Case Hilti Vietnam Ltd.
Phan, Van (2016)
Jyväskylän ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201604305663
https://urn.fi/URN:NBN:fi:amk-201604305663
Tiivistelmä
Hilti Vietnam Ltd. wanted to assess its outbound delivery process. The research was conducted in order to generate a review on the current delivery process at Hilti. In addition, the company expected to uncover obstacles remained in the process that prevent the process efficiency. The company was also eager to know if it should fully outsource the delivery service to external service providers.
A mixed method of quantitative approach and qualitative approach was used in the research. The first step of the research was to carry out a literature review which covered the topics of logistics activities and transportation management. The theory on transportation management focused on transportation cost, network design, performance measure and outsourcing. Data were then collected from a customer survey, existing performance indicators and interviews of Hilti’ staffs.
The research findings covered the figures regarding on-time delivery, vehicle availability, vehicle utilization, freight cost, order receiving peaks and customer satisfaction. The evaluation of these findings were completed together with improvement proposals. It was recommended that the problems should be addressed internally, and a fully outsourced delivery service was not necessary.
A mixed method of quantitative approach and qualitative approach was used in the research. The first step of the research was to carry out a literature review which covered the topics of logistics activities and transportation management. The theory on transportation management focused on transportation cost, network design, performance measure and outsourcing. Data were then collected from a customer survey, existing performance indicators and interviews of Hilti’ staffs.
The research findings covered the figures regarding on-time delivery, vehicle availability, vehicle utilization, freight cost, order receiving peaks and customer satisfaction. The evaluation of these findings were completed together with improvement proposals. It was recommended that the problems should be addressed internally, and a fully outsourced delivery service was not necessary.