Hotel Housekeeping Mobile Application in Finland
Tran, Mai (2016)
Jyväskylän ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201602212473
https://urn.fi/URN:NBN:fi:amk-201602212473
Tiivistelmä
This research dealt with the housekeeping management mobile application as a new phenomenon in hospitality industry. Understanding the application and its users’ experience and behaviors could facilitate the IT companies and developers to improve the application and hotel and house- keeping managers to take care of their employees and enhance the work process. The subject of the research paper was Serviator – the program that was currently in use in Solo Sokos Hotel Pavil- jonki Jyväskylä, Finland with the aim to uncover the essence of housekeepers’ experience using the application; thus, unfolding the strengths and weaknesses of the application and how to im- prove its capability in practice.
In order to better understand and explore such a new phenomenon as housekeeping application using tablets for cleaners, a qualitative research method was nominated. Purposeful sampling strategy was chosen and in-depth interviews were conducted with the aim of achieving personal experience on using Serviator application.
Housekeepers having experience with the housekeeping application Serviator focused on the feel- ing of easiness and simplicity when they were using the application as well as its setbacks when the program was not functioning as expected. Housekeeping application Serviator was a new tech- nology phenomenon at work, nevertheless, essentially indispensable and meaningful to assist planning, organizing and controlling the work. It was regarded as simple and easy to use that pro- vided a great deal of information about rooms and room conditions as well as serving as a commu- nication tool among hotel departments. Ultimately, it was a program with its downsides such as technical and feature problems. The technical problem was the disruption in connection and com- munication while feature problem was related to room information control and housekeeping management aspects.
In order to better understand and explore such a new phenomenon as housekeeping application using tablets for cleaners, a qualitative research method was nominated. Purposeful sampling strategy was chosen and in-depth interviews were conducted with the aim of achieving personal experience on using Serviator application.
Housekeepers having experience with the housekeeping application Serviator focused on the feel- ing of easiness and simplicity when they were using the application as well as its setbacks when the program was not functioning as expected. Housekeeping application Serviator was a new tech- nology phenomenon at work, nevertheless, essentially indispensable and meaningful to assist planning, organizing and controlling the work. It was regarded as simple and easy to use that pro- vided a great deal of information about rooms and room conditions as well as serving as a commu- nication tool among hotel departments. Ultimately, it was a program with its downsides such as technical and feature problems. The technical problem was the disruption in connection and com- munication while feature problem was related to room information control and housekeeping management aspects.