The new ISO 9001:2015 : Its opportunities and challenges
Sickinger-Nagorni, Rajka; Schwanke, Jana (2016)
Sickinger-Nagorni, Rajka
Schwanke, Jana
Tampereen ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016060511943
https://urn.fi/URN:NBN:fi:amk-2016060511943
Tiivistelmä
The aim of this thesis is to introduce business supportive quality management systems as a whole and to further scrutinize main additions and changes of the new quality management system standard ISO 9001:2015, regarding benefits or adverse effects for implementation. The revised standard was published in autumn 2015 by ISO (International Organisation for Standardization) and already a few companies worldwide have been certified to it. Although there are organisations which have utilized the standard so far, the public knowledge about the revised version is still insufficient and not very detailed. This thesis aims to increase transparency of deviations from the former standard ISO 9001:2008 by explaining the main changes thoroughly. Besides, basic background information about the functionality of a quality management system, ISO’s working methods, its history and development processes of standards is illuminated.
Relying on information from the standard 9001:2015, the theoretical framework of this thesis comprises applicant’s opinions and related publications in respective magazines, brochures and from websites. The thesis gathers information and opinions from different sources about the new ISO 9001 in order to explain its challenges and opportunities and its impact on organisations and their businesses, viewed from different angles.
The study case research was conducted through qualitative methods in order to evaluate new challenges and opportunities given in revised version. The outcome of the thesis and conclusion about changes states the opinions of the two authors of this work and are complemented with own experiences through internships in quality management field of work. Furthermore, it is supplemented with learning outcomes through qualification-courses as quality manager by TÜV (Technischer Überwachungsverein) Süd Akademie in Germany and with evaluation of a conducted survey in international businesses.
Relying on information from the standard 9001:2015, the theoretical framework of this thesis comprises applicant’s opinions and related publications in respective magazines, brochures and from websites. The thesis gathers information and opinions from different sources about the new ISO 9001 in order to explain its challenges and opportunities and its impact on organisations and their businesses, viewed from different angles.
The study case research was conducted through qualitative methods in order to evaluate new challenges and opportunities given in revised version. The outcome of the thesis and conclusion about changes states the opinions of the two authors of this work and are complemented with own experiences through internships in quality management field of work. Furthermore, it is supplemented with learning outcomes through qualification-courses as quality manager by TÜV (Technischer Überwachungsverein) Süd Akademie in Germany and with evaluation of a conducted survey in international businesses.