Web interface sign interpretation accuracy and task completion : a semiotic work

Abstract

This Bachelor’s thesis focuses on web interface and web interface signs as well as their importance. The main goal of the study is to find how the users’ interpretation on the accuracy of interface signs affects the task completion performance in a website. A survey is conducted to collect data on icons and interpretation of signs (icons) by users on Google Calendar and to find out how well a user could find the relevant information on various activities performed on UI of Google Calendar. As the part of the survey, five users are selected and are presented with a set of tasks to be performed on UI of Google calendar. During the process, the information received from users are noted and later, analyzed for result and outcome. The information is compared with methods such as graphs, and flowcharts from which is concluded that the users’ interpretation accuracy of interface signs affects the task completion performance in the website. The percentage of interpretation accuracy for all the signs of the studied website does not directly impact the performance of completing a particular task. And the percentage of interpretation accuracy for all required signs to complete a task in the website directly impacts the performance of completing that particular task.