Investigating in Disability Inclusion in Germanys’ hospitality sector
Krebel, Vera (2016)
Krebel, Vera
Haaga-Helia ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2016101915285
https://urn.fi/URN:NBN:fi:amk-2016101915285
Tiivistelmä
In the first chapter: the introduction, the background of this thesis is introduces. This especially deals with the changes in the hospitality sector like newly arising customer wishes. Moreover, globalization makes the market more competitive, which increases the pressure in this fast paced sector. In detail this study aims to investigate in diversity, especially disability inclusion to show Germanys’ hospitality sector one possible direction towards improvement of the state of employees’ wellbeing as well as the existing lack of qualified personnel. Consequently, the objectives that are carried out to meet these are also described. In addition, the essential definitions and delimitations are given to purposefully and clearly circumscribe the study.
The next chapter, the Theoretical Framework, is divided into two subchapters. At first, wellbeing is explored in its different facets and critically discussed using scientific research. Moreover, the chapter deals with Disability Inclusion as a part of diversity to build a base for further research.
Further down the line the conducted research is explained. First the chosen methods are theoretically introduced to then built the connection between the theory and the conducted methods. Hereby the findings of the quantitative research in form of online surveys and the results of the interviews as a qualitative research method are explained. In addition own observations are added, which were made in an inclusion hotel to give the reader an insight about the differences between original hospitality and inclusion hotels. Furthermore, this chapter also deals with the research problem, target and process.
In the last chapter, the findings of the research conducted are discussed. Moreover, a conclusion based on the results by introducing a possible long-term plan for the implementation of Disability Inclusion for the commissioning party is drawn. In addition, the trustworthiness of the research is discussed and further studies are suggested. Furthermore, an evaluation of the study is made by reflecting the process and the self-learning. The results of this study differentiated a lot from another in the different sections and lead to a profitable study for the German hospitality sector.
This study was written between June and October 2016. It started with the phase in which the thesis supervisor was found and the idea of writing about employees’ wellbeing till the completing process in the end of September. In the meantime valuable experiences were gained in an inclusion hotels, which lead to the clear circumscription of this study.
The next chapter, the Theoretical Framework, is divided into two subchapters. At first, wellbeing is explored in its different facets and critically discussed using scientific research. Moreover, the chapter deals with Disability Inclusion as a part of diversity to build a base for further research.
Further down the line the conducted research is explained. First the chosen methods are theoretically introduced to then built the connection between the theory and the conducted methods. Hereby the findings of the quantitative research in form of online surveys and the results of the interviews as a qualitative research method are explained. In addition own observations are added, which were made in an inclusion hotel to give the reader an insight about the differences between original hospitality and inclusion hotels. Furthermore, this chapter also deals with the research problem, target and process.
In the last chapter, the findings of the research conducted are discussed. Moreover, a conclusion based on the results by introducing a possible long-term plan for the implementation of Disability Inclusion for the commissioning party is drawn. In addition, the trustworthiness of the research is discussed and further studies are suggested. Furthermore, an evaluation of the study is made by reflecting the process and the self-learning. The results of this study differentiated a lot from another in the different sections and lead to a profitable study for the German hospitality sector.
This study was written between June and October 2016. It started with the phase in which the thesis supervisor was found and the idea of writing about employees’ wellbeing till the completing process in the end of September. In the meantime valuable experiences were gained in an inclusion hotels, which lead to the clear circumscription of this study.